Terms and Condition

Welcome to our website Thetravelopedia.com, a fastest growing travel service provider in all over the world. Use of the Site is governed by the following Terms & Conditions; By using this Site, whether to review information or to book travel reservations (through this Site or telephone with our call center), or for any other purpose, you agree to these Terms & Conditions and agree they control any travel reservations made with us.

If you do not agree with any part of these Terms & Conditions, you must not use the Site or book travel reservations with us. We reserve the right to amend these Terms & Conditions at any time without prior notice. Any amendment to terms automatically takes effect when these Terms & Conditions are updated. Your continuous use of the Site following the posting of changes to the Terms & Conditions will mean that you accept those changes. Please return to this page periodically to review any changes.


Thetravelopedia.com is providing travel management services, does not endorse, guarantee or ensure the products or services which are provided by an external supplier. In such situations, in which a supplier defaults prior to providing services you may pursue any recourse against the supplier for a refund, as permitted by law or statute.

Thetravelopedia.com will not be responsible for any actions related to travel services beyond the control of Thetravelopedia.com or its employees. We will not be responsible or liable for any act, error, omission, injury, loss, accident, damage, delay, non-performance, irregularity, or any consequence thereof, which may be occasioned through neglect, or default or any other act or inaction of any Travel Supplier.

Thetravelopedia.com is a facilitator to provide easy, convenient access to reservations and online ticketing, for and on behalf of the airlines and are not responsible for any deficiencies or loss by the service providers.

In the event of any airlines discontinues its operations, Thetravelopedia.com will not be responsible and accountable for any customer refunds. Thetravelopedia.com will not be responsible for any airlines delay or defaults or in the case; the airline may not authorize refunds for any reasons.

Thetravelopedia.com cannot be held responsible for any loss of baggage or valuables on any airline services. The company does not guarantee the services offered by the service provider on this website. Thetravelopedia.com will not be held responsible for any losses or actions by any authority to the passenger.

Terms of Users:

On our website, we process the following information about you:

  1. Personal Details which includes your username or login details, email address, contact number, postal address etc.
  2. Booking Information which includes your travel information, i.e. PNR details, bookings, co-passengers, travel preferences etc.
  3. Demographic information which includes your gender; age/date of birth, nationality
  4. Purchase and payment details which include records of travel services purchases and prices, invoice records, payment records, payment method, cardholder or account-holder name, payment amount and payment date.
  5. All other information that may be requested from you which you submit during the reservation.

We do not collect or process your Sensitive Personal Information. Wherein, we need to Process your Sensitive Personal Information for legitimate purposes, we do so in accordance with applicable law. The Services are not intended for use by children below the age of 18 years. For availing the services on Booking Platform by the children below 18 years, parental consent will be necessary.

We collect or obtain your information directly from you when you visit our website and use it to provide services to you, communicating with you, providing advertising to you, Lead generation, analyzing your travel interest, observing user engagement and booking travel activities, conducting surveys, managing our IT systems i.e. identification and mitigation of fraudulent activity, compliance with applicable law, and improving our Services.

We may process your User Information to contact you via email, telephone, SMS or other methods of communication to provide you with information regarding our Services that may be of interest to you.

We keep your information with us for as long as is reasonably necessary for the purposes listed in this polixclusive travel offers, wallet cash-backs, etc.

Security Terms:

Desirestay.com believes in transparency and keeping the trust of our customers with us. We understand the importance of maintaining confidentiality of our user's information provided by them as a responsible data processor. This site has been established by us, to solely assist customers in gathering travel information, determining the availability of travel-related goods and services, making legitimate reservations or otherwise transacting business with travel suppliers, and for no other purposes. Also, the data shared with us shall be primarily processed in India.

Due to uncertainty, no, technical data and transmission can provide full guarantee of data security; however, we always strive our best to protect our customers personal data within our organization with using best data security resources. At any stage of activity, you find any data provided by you can be misused or no longer safe, kindly immediately inform us while calling at our customer support number # 1-844-524-3747 or e-mail us at bookings@helpdesk-airlines.com-

Best Price Assurance:

Thetravelopedia.com has a wide range of Airline and Hotel service provider with affordable prices on our website. We also acknowledge you that the rates provided by Thetravelopedia.com are depending on price deliberation in between Thetravelopedia.com and other service providers. The offered price on the website include certain fees retained by third party service provide for their services, taxes and other charges.

Price Change / Cancellation / Reservation / Refund Terms:

Thetravelopedia.com shall not be liable for any price fluctuation or change in schedule or equipment or accommodations for any travel service, which occurs subsequent to booking and payment for such service. Desiresaty.com shall not be liable for any cancellation, overbooking, delay, re-routing, strike, any weather occurrence or governmental occurrence as it affects your travel reservation made with us.

Thetravelopedia.com confirms that once a travel reservation is made and paid for, they may be completely non-refundable or there may be a penalty involved in the cancellation or seeking a refund from the service provider and once tickets and hotel booking have been made there may be a penalty involved for cancellations and refunds. We do not have control over printed prices for travel booking, although some tickets may have BT (bulk fare) printed on them, some may have a specific value on them, which may be different (lower or higher) than the fare collected.

All cancellations must be done over the phone only. We can accept refund requests only if the following conditions have been met:

  1. You have applied for a cancellation and refund with us and if the fare rules provide for cancellation and refunds;
  2. You are not a "no show" (most "no show" bookings are ineligible for any waiver from suppliers for refund processing); and
  3. We are able to secure waivers from suppliers to process this requested cancellation and refund.

We are unable to provide the specific time for the refund to be processed. Once you have provided our customer service agent with your cancellation request, we will then send you an email notification that your request has been received. This notification does not automatically qualify you for a refund. This only provides you with an acknowledgement of your request and provides you with a tracking number. Upon receipt of your request, we will work with the suppliers such as airlines, hotels to generate a waiver based on airline and other supplier rules and notify you of the supplier decision. Our service fees associated with the original travel reservation or booking are not refundable.

Also, discounts offered provided by Thetravelopedia.com may vary depending on a number of factors, including airlines utilized, class of service, destination, time of year (low, mid or high season), advance notice provided, minimum stay requirements fulfilled and flight load. Cancellation and refund deduction may also vary as per the date, time, availability, price and other offers provided by us. In case of cancellation and refund if any cashback or other benefits have been provided that will be also deducted from the proposed refunding amount by Thetravelopedia.com.

Pricing, Taxes / Fees Terms:

Our total prices include all taxes and fees applicable to airfare, hotel accommodation and activities included your Booking, unless stated otherwise in your ticket information email or in these Terms & Conditions. Additional fuel surcharges, security, baggage, seat reservation, hotel incidentals, and other applicable service charges may apply which will be charged by the relevant Travel Supplier at the time of check-in. You are solely responsible for any such additional charges due to the Travel Supplier. If you have any questions about such charges, please contact the relevant Travel Supplier directly.

Your payment must be made in full with a valid credit or debit card at the time of Booking. We accept all major credit or debit cards with a verifiable billing address.

You hereby authorize Thetravelopedia.com and its authorized third party to process the charge to the credit or debit card you provide to us for the total amount of your Booking.

You may be required by the relevant Travel Supplier(s) to present a valid credit or debit card at the time of check-in at the hotel to provide confirmation of authorized card usage and/or to secure any additional charges. The card-holder must be a traveller listed on your Booking.

Visa and Entry Requirements:

You need to make your own arrangement for getting Visa or Travel Document. Thetravelopedia.com will not be responsible if proper travel documents are not available and you are denied entry or transit into a Country. We do not guarantee for your entrance to the country of destination.

Changes to the Privacy Policy:

We reserve the rights to revise the Privacy Policy from time to time to suit various legal, business and customer requirement. We will duly notify the users as may be necessary.

Contact Details

If you have any comments, questions or concerns about any of the information in this Policy, or any other issues relating to the Processing of User Information carried out by us, or on our behalf, please contact us.